Contact Rolize
We are here to help with support, feedback, partnerships, and general questions about resume-based job discovery. Choose the option below that fits, or send us a message directly.
Choose a category
Picking a category helps us route your message to the right person faster. You can also pick it inside the form.
General inquiries
Questions about Rolize, what the platform does, or how to get started.
Job seeker support
Help with your resume, profile, account, or matched job listings.
Partnership opportunities
Talk to us about employer partnerships, integrations, or business collaboration.
Feedback and suggestions
Share ideas, feature requests, or what you would like to see next on Rolize.
Report an issue
Tell us about a bug, an inaccurate listing, or anything else that needs fixing.
How we handle messages
Every message that reaches us is read by a person, not a triage bot. We respond to most inbound emails within two business days. Partnership inquiries and complex support questions can take longer because the right person needs to weigh in before we reply.
To help us respond faster:
- Pick a category that matches your request. Job seeker support, partnership inquiry, feedback, and bug reports are all routed differently inside the team.
- Include enough context that we do not need to ask follow-up questions. For a bug report, the URL or screen you were on and what you expected to happen are enough. For a support question, the email tied to your account helps.
- For account or data deletion requests, send your message from the email address tied to the account so we can verify the request and respond to the right inbox.
- If your request is time-sensitive (a posting is misclassified, a listing links somewhere unsafe, or your account looks compromised), say so in the subject line and we will move it up the queue.
What we will not do: send unsolicited follow-up sales emails, share your address with third parties, or treat support questions as a marketing list. The contact channel exists to help you and to learn what to improve.
Reach us directly
The two main ways to get in touch with Rolize today: email, or open the app and use the in-product support channel once you have an account. Both reach the same team.
Common questions before you write in
A few of the things people ask before they decide to email us. The full set of common questions lives on our FAQ page.
- Is Rolize free to use?
- Yes. Uploading your resume, setting preferences, browsing matched listings, and following the apply link are all free. No credit card is required to create an account. You can use the free tier indefinitely.
- How fast will Rolize match my resume?
- Resume parsing and the first ranked feed run in seconds after upload. The matching quality continues to improve as you complete your preferences (target roles, work mode, location). Most candidates have a substantive feed ready within ten minutes of signing up.
- Can I delete my account or my resume data?
- Yes. Account deletion is available from within the app at any time. You can also send a deletion request to support@rolize.com from the email tied to your account. We remove or anonymize personal data within a reasonable period, in line with our Privacy Policy.
- I want to partner with Rolize. Who do I talk to?
- Send us a note from the partnership contact category. Tell us what kind of partnership you have in mind (employer, content, distribution, integration) and the right person from our team will reply. Include a one-line description of your company and what stage you are at; that helps us route the conversation faster.
- I found a bug or a misclassified listing. What do I do?
- Email us with category "Report an issue" and include the URL, the role title or listing ID, and what looks wrong. Screenshots help when something visual is off. Bug reports get triaged the same day; misclassified listings get reviewed within one to two business days.
- Will Rolize apply to jobs on my behalf?
- No. Rolize surfaces relevant listings and links you to the application destination, but the apply step is yours to take. Anyone offering to auto-apply to jobs from your resume on your behalf is operating differently from us, and the outcomes tend to be lower-quality.
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